Boosting mental health care efficiency through triage solutions
Through a partnership with Xyla, part of Acacium Group, a healthcare trust significantly improved mental health support by reducing referral backlogs and enhancing patient flow.
Key statistics
- 24,000+ referrals processed in 10 months
- 11,800+ referrals directed to the right service first-time
- Flexible service model
A comprehensive solution combining specialist staffing, operational expertise and technology was developed. A pilot programme was launched to showcase service capability and build confidence, allowing the trust to focus on clinical delivery while Xyla managed the implementation.
A dedicated triage team was assembled, including healthcare assistants, a Band 6 nurse, and remote HCAs to enhance capacity. The service operated seven days a week, managing a defined daily referral quota and ensuring efficient patient flow.
The specialist triage team processed over 24,000 referrals in 10 months, with 11,800 successfully signposted to the appropriate service first-time. This reduced the backlog and allowed clinical teams to focus on specialist care. The flexible service model adapted to the trust’s needs, scaling without additional physical space and managing over 3,000 referrals in a single month.
Supporting greater access to mental health care
Ensure your patients receive timely access to mental health support through efficient assessments, enhancing their treatment journey and communication throughout the process.
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