Our approach

Our approach

We are driven by our values and powered by data. Committed to clinical excellence and responsible business best practices, we invest in our people and technology to create world-class services that meet our client’s needs in an ever-evolving landscape. The breadth and scale of healthcare, social care, and life sciences services we deliver across the globe is unrivalled.

Harnessing global resources and insights

Operating seamlessly across geographical borders, we have access to the largest expert candidate pools, helping our clients expand their workforce capacity and capabilities. Our unique global insight analytics and technology allow us to apply best practices from world-leading healthcare, social care and life sciences providers to elevate service levels and increase productivity.

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Excellence in clinical governance

The safety and experience of our clients, patients, and service users is at the heart of everything we do. With c. 140 clinicians in our management team, our dedicated clinical governance function safeguards services through robust clinical pathways and rigorous risk management. Our commitment to continuous improvement has created a culture of excellence, helping us to achieve the highest regulatory accreditations.

Investing in technology

We use best-in-class technologies to unlock more efficient ways of working, enabling our clients to remain responsive to the needs of a modern workforce and meet the requirements of evolving healthcare systems. Our unique capabilities across digital technology, data science and operational improvement include the use of self-service apps, machine learning, automation and experience management.

Powered by data

Our scale and global reach powers market insight, providing a worldwide understanding of workforce staffing trends. We turn service data into an asset for our clients, benchmarking progress and providing actionable insights to improve service quality and compliance. Big data enables us to improve pathways, deliver intelligent transformation, reduce health inequalities and improve service accessibility.

People and values

Our values inform everything we do, from how we deliver our services, partner with clients and engage our people. We are proud to be a company committed to the human side of business.

Driven by excellence

Passionate and ambitious, delivering with integrity.

Putting people first

People’s wellbeing is our priority. For the people we care for, the people we work for and the people who work with us.

Always by your side

Action when you need it, constant and reliable.

Responsible business best practice 

Our purpose is to improve people’s lives through expert healthcare, social care and life sciences, and as part of this, we embed responsible and sustainable business practices throughout the Group. Investing in our people and the planet, our dedicated Responsible Business team has committed to reaching net zero by 2040.

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